Refund & Cancellation Policy
Effective Date: May 18, 2026
At **Invonext**, we aim to provide high-quality website design, Instagram automation, and AI automation services. This Refund & Cancellation Policy explains the conditions related to payments, cancellations, and refunds.
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# 1. Project Payments
Most projects require:
* Advance payment before work begins
* Remaining balance before final delivery or deployment
Payment terms may vary depending on project scope and agreement.
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# 2. Cancellation Policy
## Client Cancellation Before Work Starts
Clients may request cancellation before project work begins. In such cases, a partial refund may be considered after deducting:
* Transaction fees
* Consultation time
* Planning or setup costs
## Client Cancellation After Work Starts
Once project work has started, cancellations may not qualify for a full refund due to time, labor, and resources already invested.
## Cancellation After Delivery
No cancellations or refunds are available after:
* Final delivery
* Website deployment
* Automation setup completion
* Transfer of files or credentials
* Strategy or consulting sessions completion
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# 3. Refund Eligibility
Refunds may be considered only in the following situations:
* Work has not yet started
* Invonext is unable to deliver the agreed service
* Duplicate payment was made accidentally
Approved refunds are processed within a reasonable timeframe depending on the payment provider.
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# 4. Non-Refundable Services
The following are generally non-refundable:
* Custom website design
* Instagram automation setup
* AI chatbot configuration
* CRM integrations
* Consultation services
* Digital strategy work
* Custom development work
* Third-party subscription costs
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# 5. Instagram Automation Disclaimer
Automation systems depend on platform policies and API availability from Meta and other third-party services.
Invonext is not responsible for:
* Account restrictions
* Disabled accounts
* API limitations
* Platform policy changes
* Reduced reach or engagement
* Issues caused by unsafe automation behavior
These situations do not qualify for refunds.
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# 6. Client Delays & Inactivity
If a client delays communication, approvals, or required materials for an extended period:
* Project timelines may be extended
* Services may be paused
* Refund requests may be denied
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# 7. Revisions & Support
Projects may include limited revisions based on the selected package.
Free support periods apply only to issues directly related to delivered work.
Requests outside the original project scope may require additional payment.
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# 8. Chargebacks & Payment Disputes
Clients agree to contact Invonext before initiating payment disputes or chargebacks.
Unauthorized chargebacks may result in:
* Immediate suspension of services
* Removal of delivered assets
* Permanent service refusal
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# 9. Third-Party Services
Invonext may use tools including:
* ManyChat
* Zapier
* OpenAI
Subscription fees or third-party costs are non-refundable unless otherwise stated.
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# 10. Policy Updates
Invonext may update this Refund & Cancellation Policy at any time without prior notice.
Continued use of services indicates acceptance of the latest version of this policy.
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# 11. Contact
For refund or cancellation inquiries, contact Invonext through official communication channels.